Privacy policy

Privacy, Security & Store Information

This website is operated by Thalassea. Throughout this policy, the terms “we,” “us,” and “our” refer to Thalassea.

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Privacy & Personal Information

When you place an order with us, you provide personal information such as your name, address, email, and payment details. We treat this information with the utmost confidentiality and use it solely to:

• Identify and fulfill your order

• Notify you of product launches or sales

• Personalise your shopping experience

We will never sell, share, or exchange your personal information with third parties under any circumstances.

For more details, please refer to Shopify’s Privacy Policy.

If you would like to access, correct, amend, or delete any personal information we hold about you, please email us at contact@thalassea.com.au.

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Cookies

Cookies are small data files stored on your device when you visit our site. We use cookies for:

• Website functionality

• Performance and analytics

• Personalised content

• Remembering your preferences and session information

These cookies enhance your browsing experience and help us better understand how our website is used. You may disable cookies in your browser settings at any time.

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Payment & Data Security

We take your payment security seriously. Our store is hosted on Shopify, and all payments are securely processed through Stripe Payments Australia Pty Ltd, a trusted service provider of Commonwealth Bank.

• Your credit card information is never stored by us

• Payments are encrypted using 256-bit SSL (Secure Socket Layer) technology

• All data is protected with AES-256 encryption and stored behind a secure firewall

• We comply with PCI-DSS standards (Payment Card Industry Data Security Standard) to ensure the safe handling of your payment details

While no online transmission can be 100% secure, we follow industry best practices to safeguard your information.

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Accuracy, Completeness & Timeliness of Information

We strive to ensure that all information on our website is accurate, current, and complete. However:

• We reserve the right to modify website content, product details, or discontinue items without notice

• Prices are subject to change at any time without prior notice

• Quantities of products may be limited

• We are not liable if product colours or details are displayed differently due to device screen variations

• Made-to-order items over $700 AUD are non-returnable and non-refundable

Our customer service team is happy to assist with any questions at contact@thalassea.com.au.

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Product Display, Sizing & Fit

We do our best to display product colours, sizes, and fit as accurately as possible. However:

• Colour variations may occur due to different screen resolutions

• Sizing and fit may vary depending on body type and garment cut

• We encourage you to review our size guide before ordering

Please contact us with any questions regarding sizing or product specifications.

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Order Accuracy & Account Information

You agree to provide accurate, complete, and current information at checkout. This includes your email address, shipping details, and payment method.

We reserve the right to:

• Cancel or modify orders at our sole discretion

• Limit or prohibit orders that appear to be placed by resellers or distributors

• Notify you of order changes via the email or phone number provided

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Policy Updates

We reserve the right to update, change, or modify any part of these terms at any time. Please check this page periodically. Continued use of our site constitutes acceptance of any changes.

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Legal Entity

Thalassea operates under ABN 28106314006 and complies with Australian law and trademark regulations.

For questions related to our Privacy Policy or this document, please contact us at:

📧 contact@thalassea.com.au

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Thank you for choosing Thalassea.
— The Thalassea Team